Faq


Find quick answers to your questions below...

Order Status


My Account


Shipping


Guarantees


Pricing and Billing


Order Status

Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Or click here to be taken directly to the "Order Status" page.

How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. 1 4 calendars are sent by regular mail and are not trackable. Or click here to be taken directly to the "Order Status" page.

My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered", please contact customer service for assistance.


An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

My Account

How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.
Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Shipping

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Shipping in Canada

Please allow 24-48 hours for your order to be processed and shipped. Depending on where you reside, you can expect to receive your items within 5-10 days after they have been shipped. Once your order has been placed, we make every effort to have it processed and shipped as soon as possible so that you receive your package in a timely manner. Our goal is for you to have your items in hand within 10 days of you placing your order with us.

Multicultural Calendars ships orders using Canada Post and UPS to destinations all over Canada. 1-3 calendars are shipped by regular mail and are not tracked.

Please make sure while filling out the Order Form that you add the Company AND Department name, if applicable to you.
If you would prefer to pay for your order by Money Order or Cheque, please choose the Pay by Mail/Purchase Order option when completing your order through the shopping cart. Print a copy of your order and mail it, along with your cheque or money order, to:
Creative Cultural Communications
101 Canartic Drive
Toronto, ON M3H 3N1

Provincial Sales Tax (PST 8%) will be added to all Ontario orders and Goods and Services Tax (GST 5%) will be added to all Canadian orders. If you are PST or GST exempt, use the Pay by Mail/ Purchase Order option. In the Form please provide us with your number at the time of ordering.


Shipping in USA

Please allow 24-48 hours for your order to be processed and shipped. Depending on where you reside, you can expect to receive your items within 5-10 days after they have been shipped. Once your order has been placed, we make every effort to have it processed and shipped as soon as possible so that you receive your package in a timely manner. Our goal is for you to have your items in hand within 10 days of you placing your order with us.

Multicultural Calendars ships orders using UPS to destinations all over the United States. 1-3 calendars are shipped by regular mail and are not tracked. Note: UPS does not deliver to PO Boxes, so make sure that you give us a complete street address. We want to make sure that you get your calendars on time.

Please make sure while filling out the Order Form that you add the Company AND Department name, if applicable to you.

If you would prefer to pay for your order by Money Order or Cheque, please choose the Pay by Mail/ Purchase Order option when completing your order through the shopping cart. Print a copy of your order and mail it, along with your cheque or money order, to:
Creative Cultural Communications
308 Isabella Street
Ogdensburg, NY 13669


Shipping International.

Do you ship to my country?
If you will be ordering from this website, please make sure you order from the US site only.
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. We have an office in UK who will ship out orders placed from Europe. Our UK site is www.multiculturalcalendars.com.

What are my payment choices?
MAKE SURE YOU ARE ORDERING FROM YOUR DESIGNATED COUNTRY ORDER FORM. US customers pay in US Dollars and Canadian customers pay in Canadian dollars. International customers must order from our US site. All our prices are in US dollars. Online payments are processed through your Visa, Mastercard, American Express or Discover credit card. There are no additional charges associated with this service.

Please note that we will not ship your order until we receive payment from you. The only exception is orders with PO numbers from organizations or Educational Boards. Make sure you fill out the Pay by Mail/ Purchase Order option.

What is the return policy?
If for any reason you are not completely satisfied with your item due to damage or fault, we will be happy to arrange to send you a replacement or arrange to refund your purchase price as per our 100% money back guarantee.

Please note: Before a replacement or refund can be granted, the faulty/damaged item must be returned within 10 days of purchase. Inform us immediately and keep the packaging safely to show UPS or Canada Post, so that we can be reimbursed.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Guarantees Privacy Policy / Secure Ordering

Creative Cultural Communications' checkout process requires you to provide us with your contact and shipping information. Your financial information is entered on the secure site. We never see or store your financial information. This information is used solely for order fulfillment.
We use high-grade 256-bit SSL encryption to secure any information that you are required to enter on our site. This ensures that your data cannot be viewed while in transit between Creative Cultural Communications and your browser. We use cookies to store your cart information, no sensitive information is stored in these cookies.

We do not sell or disclose our customer information to anyone.


Pricing and Billing

Do I have to pay sales tax?
US Customers: You only have to pay sales tax if you are located in the same state as our warehouse. Canadian Customers: Provincial Sales Tax (PST 8%) will be added to all Ontario orders and Goods and Services Tax (GST 5%) will be added to all Canadian orders. If you are PST or GST exempt, use the Pay by Mail/ Purchase Order option. In the Form please provide us with your number at the time of ordering.

I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).